I have experience as an Application Administrator and using ServiceNow as well as Zendesk extensively. How can I continue progressing in the industry and get remote work?
You’re in a good spot already—ServiceNow + Zendesk is a very “hireable” combination. To keep progressing (and make remote roles more realistic), I’d do three things: specialize, validate it with credentials, and package your experience like a platform operator who can own outcomes.
Pick a ServiceNow lane and go deeper
Remote roles are easier to land when you’re not “general admin” but clearly aligned to a track (ITSM, CSM, SecOps, CMDB/CSDM, etc.). A common progression is CSA → CAD → a CIS that matches the work you want to do (for example CIS–ITSM if you want to stay in ITSM implementations).
Get the certifications that map to what employers filter for
If you don’t already have them, the ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are the standard baseline signals for many roles.
On the Zendesk side, the Support Administrator Expert is a straightforward way to prove advanced admin capability (workflows, configuration, operations).
Build a “proof of work” story (even if you can’t share proprietary details)
In interviews, talk in outcomes: ticket deflection, faster routing, cleaner knowledge base, reduced backlog, automation, better SLAs, cleaner CMDB data, fewer escalations. You’ll stand out fast if you can explain what you changed and why it worked.
Make yourself “remote-ready” on paper
Hiring managers for remote roles look for signal that you can run independently: clear written communication, documentation habits, predictable status updates, and comfort working async across time zones. Put that directly in your resume bullets and examples.
Use the best remote channels for your niche
For remote ServiceNow work, you’ll often find roles through the ServiceNow ecosystem:
ServiceNow Partner Finder (many partners hire remote admins/devs/consultants)
ServiceNow’s own careers site (filters include remote work)
LinkedIn’s “ServiceNow Remote” search (high volume, good for recruiters)
If you share what you want next—admin lead, developer, platform owner, ITSM/CSM implementer—maybe someone can suggest a tighter “next 90 days” plan (certs + portfolio talking points + job titles to target).
